Legal Documents.

AstraFX Pro adopts rigorous Anti-Money Laundering (AML) and Know Your Customer (KYC) policies, in line with international best practices.

• Client identification: all account holders go through an identity verification process before trading or moving funds.
• Document verification: photo ID, proof of residence and, where applicable, proof of source of funds may be requested.
• Protection against illegal activities: we monitor transactions to identify and report suspicious activity, reserving the right to refuse or terminate operations that violate these policies.

By opening an account, the client declares that the funds used have lawful origin and agrees to provide updated documentation whenever requested.

These Terms and Conditions govern the use of the AstraFX Pro platform and the relationship between the client and AFX Simple LLC.

• Platform use: access is personal and non-transferable. The client is responsible for the confidentiality of their credentials and for all operations carried out on their account.
• Responsibilities: trading CFDs involves significant risk. The client acknowledges that investment decisions are their sole responsibility and that past performance does not guarantee future results.
• General rules: use of the platform for abusive arbitrage, price manipulation or any practice contrary to the published conditions is prohibited. The company may suspend accounts in the event of violation.
• Eligibility: clients residing in restricted jurisdictions are not accepted, including the United States, Russia and Ukraine, according to the company's internal policy.

AstraFX Pro may update these terms periodically. Continued use of the platform implies acceptance of the current version.

AstraFX Pro treats data protection as an absolute priority. This policy describes how we collect, use and protect your information.

• Data collected: identification, contact, document verification and transaction history information, necessary for the provision of services and regulatory compliance.
• Use of information: data is used exclusively for account operation, identity verification, fraud prevention and client communication.
• Information security: we apply encryption, access controls and continuous monitoring to protect data against unauthorized access.
• Sharing: data is not sold to third parties. Sharing occurs only when required by law or by providers essential to the operation, under confidentiality obligations.

The client may request access, correction or deletion of their personal data through our contact channel.

Client satisfaction is a priority. Our Complaints Policy establishes a clear and transparent process for resolving any dissatisfaction.

• Complaint process: submit your complaint via the contact form or support email, describing the issue in as much detail as possible, including account number and relevant dates.
• Customer service: every complaint receives a tracking number and is reviewed by our support team, with an initial response within up to 5 business days.
• Escalation: cases not resolved at the first level are forwarded to the compliance department for final analysis.

We are committed to handling all complaints with impartiality, confidentiality and agility.

High-value deposits and withdrawals may be subject to additional verification procedures. Depending on volume and operational conditions, certain transactions may be processed through cryptocurrency payment solutions.

These procedures are part of our compliance controls (AML/KYC) and aim to protect both the client and the operational integrity of the platform. If additional verification is required, our team will contact you with the necessary instructions.